1
Auto SMS — fires immediately
Instant · automated
Initial message
Hi {{first_name}}! Thanks for your interest in our Natural Facelift treatment 🌿
Just a couple of quick questions so we can get you set up:
1️⃣ Are you looking to book a consultation or go straight to treatment?
2️⃣ Do you have any skin concerns, allergies, or medical conditions we should know about?
We'll follow up shortly — excited to connect! 😊
System sends automatically on lead capture. No action needed from the team.
2
VA call — within 5 minutes
Phone · < 5 min delay
Opening
"Hi, is this {{first_name}}?
Great! This is [VA Name] calling from Lumera Skin Clinique — I recieved your contact regarding our Natural Facelift treatment on FB and I wanted to reach out before all spot fills up.
Do you have just two minutes?"
If no: "No problem — when's a better time to reach you?" Log callback in CRM.
Qualify interest
"Perfect. Any questions about the treatment before we book your facial?"
If they want more info: "The Natural Facelift is a non-invasive LED anti-aging facial — it uses light therapy to lift, tone, and rejuvenate the skin. Most clients see a visible difference after just one session."
Skin screen
"Before we get you booked — do you have any skin sensitivities, allergies, or anything like that we should know about? We want to make sure the treatment is a great fit for you."
Note concerns. If serious contraindications, escalate to manager — do not book.
Present the two options — anchor on savings
Option A — Pay now
$69.95 + tax
Deposit paid today · saves $30
Option B — Pay on arrival
$99 + tax
No payment needed today
"We have two ways to get you booked in:
The first option is you pay $99 plus tax when you arrive — totally flexible, no commitment needed today.
OR — and this is what most people go for — if you'd like to lock in your spot right now, we actually have additional $30 saving available. That brings it down to just $69.95 plus tax. You'd pay that today and you're all set.
Both options get you the exact same treatment — it's really just about whether you want to take advantage of the saving today."
Pause after delivering options. Do not fill the silence. Let them respond first.
Objection handling
"I'll just pay when I arrive"
Response
"Totally fine! We can absolutely do that. Let's grab a time that works for you and we'll get that confirmed.
Just so you know, the $30 saving is only available when booking in advance, so if that changes, just let us know — happy to apply it.
What days work best for you this week or next?""What's the deposit amount?"
Response
"The deposit is the full treatment price at the discounted rate — so $69.95 plus tax. It's not a hold, it's the actual payment for the session, and it locks in your saving. We'll send you a secure link right after this call.""I need to think about it"
Response
"Of course, totally understand. Can I ask — is there anything specific you'd want to know more about before deciding? Sometimes I can answer it right now and save you the wait.
[If still hesitant:]
No problem at all. I'll send you a quick text with all the details so you have it handy. And if you decide you want to grab the $30 saving, just reply to that message or give us a call — we'll hold the spot for 24 hours.""Is this safe? / What does it do exactly?"
Response
"Really good question. It's completely non-invasive — no needles, no downtime. The LED light therapy works by stimulating collagen and cell renewal under the skin. It's been used in clinical settings for years. Our clients describe it as relaxing — most say their skin feels firmer and looks more radiant right after.
We do a quick skin screen before every session just to make sure it's the right fit — which is exactly why I asked about your skin concerns earlier.""I've never heard of your spa"
Response
"That's fair! We've been serving clients in Montreal for 1 year. We specialize in results-driven skin treatments — our LED therapy in particular gets a lot of repeat clients. I'd love for you to experience it. That's actually why we run this promo — once people try it, they're usually back."Closing — deposit confirmed
"Wonderful! So I'll send you a secure payment link right now — once that's done, you're all confirmed and locked in at $69.95 plus tax.
You will get a reminder 24 hours before your appointment. Any questions between now and then, just text or call us directly.
Looking forward to seeing you, {{first_name}}! 🙂"
Closing — pay on arrival
"Perfect! I'll send you a booking link by text right now so you can pick your time. Once you select a slot, you're confirmed — we'll see you at $99 plus tax when you arrive.
We'll send a reminder the day before. If anything comes up, just let us know and we can reschedule.
Talk soon, {{first_name}}!"
No answer — voicemail
"Hi {{first_name}}, this is [VA Name] from Lumera Skin Clinique.
I saw you were checking out our Natural Facelift treatment — I just wanted to reach out personally before all spots fill up.
Give us a call back at [number] or watch for a text from us with all the details.
Talk soon!"
3
Booking link SMS — post-call
SMS · within 2 minutes of call
If deposit path
Hi {{first_name}}! Here's your secure payment link to lock in your Natural Facelift at $69.95 + tax and save $30:
👉 [PAYMENT LINK]
Once paid, you'll receive your booking confirmation right away. See you soon! 🌿
If pay-on-arrival path
Hi {{first_name}}! Here's your booking link to pick your Natural Facelift appointment time:
👉 [BOOKING LINK]
No payment needed now — $99 + tax is due when you arrive. See you soon! 🌿
4
Follow-up SMS sequence
Automated · if no booking
Sequence — fires if no appointment confirmed
F1
3 hours
3 hours
Hey {{first_name}}, just checking in! 😊 Would you like me to hold a spot for your Natural Facelift this week? The $30 saving is still available if you'd like to lock it in today.
F2
1 day
1 day
Still thinking about it? Totally fine — happy to get you booked whenever you're ready. Just reply here or give us a call. 🌿
F3
2 days
2 days
No rush at all, {{first_name}}. If you'd like to speak with someone first or have questions about the treatment, I can get one of our specialists to reach out. Just say the word!
F4
3 days
3 days
Quick reminder — we still have availability for the Natural Facelift promo. The $30 saving when you book in advance won't be around forever. Grab your spot here: 👉 [BOOKING LINK]
F5
1 day
1 day
Totally fine if the timing isn't right, {{first_name}}. I'm here whenever you're ready — just reply to this message and we'll get you sorted. 🌿
5
Confirmation & reminder SMS
Automated
Booking confirmation — sends immediately after booking
You're confirmed, {{first_name}}! 🎉
📅 [Appointment Date & Time]
📍 [Spa Address]
💆 Natural Facelift — [price tier]
If you need to reschedule, just reply here. We'll see you soon! 🌿
24-hour reminder
Just a reminder, {{first_name}} — your Natural Facelift appointment is tomorrow at [TIME] 🌿
📍 [Spa Address]
Please arrive 5–10 minutes early. If anything changes, reply here and we'll sort it out. See you tomorrow!
6
Post-visit — rebook & upsell
In-person + SMS
At checkout — staff script
"How are you feeling? [Let them respond.]
The results tend to build with a series — most clients see the biggest improvement after 3 sessions. We have a package option that brings the per-session cost right down.
Would you like me to put that together for you?
[If interested:] Perfect — and if you rebook today we can lock in the same treatment price."
Post-visit SMS — 1 day after
Hi {{first_name}}! Hope you're loving how your skin feels after your Natural Facelift 🌿
A lot of our clients come back for a second session 2–3 weeks later to really lock in the results. If you'd like to rebook, here's your link:
👉 [BOOKING LINK]
Any questions, just reply here. Thanks for coming in!